Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Refund & Returns Policy
At Hair Worship Co. we are committed to providing high-quality hair care products and a smooth shopping experience. To maintain product safety, hygiene standards, and operational efficiency within our dropshipping model, we operate under a store credit–only policy. Please review the details below before making a purchase.
1. All Sales Are Final (No Cash Refunds)
We do not offer cash refunds, debit/credit card reversals, or chargebacks. By completing a purchase, you agree to these terms.
2. Eligibility for Store Credit
We offer store credit only in the following cases:
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You received a damaged or defective product
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You received the wrong item
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Your order is lost in transit (verified by the shipping carrier)
To qualify:
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You must contact us within 48 hours of delivery
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Provide clear photo/video evidence of the issue
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Include your order number and full details
Failure to provide sufficient proof may result in denial of your claim.
3. Non-Eligible Situations
We do not issue store credit for:
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Buyer’s remorse or change of mind
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Incorrect shipping address provided at checkout
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Minor packaging damage that does not affect product usability
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Delays caused by shipping carriers or customs
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Products that have been used, opened, or tampered with (for hygiene reasons)
4. Store Credit Terms
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Approved credits will be issued as a digital store credit or gift card
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Store credit is non-refundable, non-transferable, and cannot be exchanged for cash
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Credit may be subject to an expiration period (e.g., 90 days)
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Store credit can only be used on our website
5. Shipping Issues
We are not responsible for:
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Lost or stolen packages marked as “delivered”
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Delays caused by courier services, weather, or customs
If your package is lost in transit (not marked delivered), we will investigate and may issue store credit if confirmed.
6. Chargebacks & Disputes
By purchasing from us, you agree not to initiate chargebacks. Any attempt to file a fraudulent dispute may result in:
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Permanent ban from our store
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Further action where applicable
7. The Returns Process
We kindly request that you be prepared to share your order number and supporting evidence with our team via email.To request store credit, contact our team at:
📧 support@hairworshipco.com
Once your request is confirmed and approved, we will provide you with a code that must be written or typed on a piece of paper and included in the packaging of the item(s) that you return to us at our warehouse address:
🏩 23600 Mercantile Road, Suite C-100 Postbox BJ030399, Beachwood, OH, 44122
Note: Returned items missing the provided code are non-refundable. Shipping return rates are to be covered on the customer's behalf and are not offered in addition to store credit.
Final Note
By placing an order with Hair Worship Co., you acknowledge and agree to this Refund & Returns Policy. We encourage customers to review all product details before purchasing.
This policy is designed to ensure clarity, fairness, and consistency for all customers.
Returns Requirement for Store Credit
In certain cases, we may require the item to be returned to our designated warehouse in order to process a store credit.
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Return shipping costs are the responsibility of the customer
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Items must be unused, unopened, and in original packaging
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Return instructions and warehouse address will be provided by our support team after your request is approved
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Store credit will only be issued after the returned item has been received and inspected
We reserve the right to deny store credit if the returned item does not meet our return requirements.